Privacy Policy

Last Updated: August 14, 2026

1. Introduction

Kartopia (“Kartopia,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at kartopiala.com (the “Site”) or use our services.

By using the Site, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following categories of personal information:

Information You Provide Directly

  • Name, email address, and phone number (when you submit a party inquiry, event request, or contact form)
  • Event details you share when planning a booking (group size, date preferences, event type)
  • Waiver information (name, date of birth, contact information, and parent/guardian information for minors) submitted through our online waiver system at kartopiala.aluvii.com
  • Any information you include in messages or communications with us

Information Collected Automatically

  • Device and browser type
  • IP address
  • Pages visited and time spent on the Site
  • Referring website
  • Cookie data and similar tracking technologies

Information from Third Parties

  • Booking and waiver data processed through Aluvii, our third-party booking and waiver platform
  • Analytics data from Google Analytics or similar services
  • Payment information processed through our third-party payment processor (Kartopia does not store full payment card numbers)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to party, event, or contact inquiries
  • To confirm, schedule, and manage your booking
  • To process waivers and verify eligibility for racing
  • To communicate with you about your booking, upcoming events, or facility updates
  • To improve our website, services, and customer experience
  • To send marketing communications (only where you have opted in)
  • To comply with legal obligations
  • To protect the safety and security of our guests, staff, and facility

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to:

  • Remember your preferences
  • Analyze how the Site is used
  • Improve performance and functionality
  • Enable third-party services (such as embedded maps, reviews, or video)

You can manage or disable cookies through your browser settings. Disabling cookies may affect Site functionality.

5. How We Share Your Information

We do not sell your personal information.

We may share your information with:

  • Service providers who help us operate our business (such as Aluvii for bookings and waivers, our payment processor, email service providers, and analytics providers)
  • Legal or regulatory authorities when required by law, subpoena, or court order
  • Successors in the event of a business sale, merger, or acquisition

6. Your California Privacy Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

  • Right to Know — Request the categories and specific pieces of personal information we’ve collected about you
  • Right to Delete — Request deletion of your personal information, subject to legal exceptions
  • Right to Correct — Request correction of inaccurate personal information
  • Right to Opt Out of Sale or Sharing — We do not sell your personal information. If we share information for cross-context behavioral advertising, you may opt out.
  • Right to Limit Use of Sensitive Personal Information — Where applicable
  • Right to Non-Discrimination — You will not be discriminated against for exercising these rights

To submit a request, contact us at info@kartopiala.com or 818-745-7575.

We may need to verify your identity before responding to your request.

7. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

If you believe a child under 13 has provided personal information through the Site, please contact us and we will delete the information.

8. Data Retention

We retain personal information for as long as needed to:

  • Fulfill the purpose for which it was collected
  • Comply with legal, tax, or regulatory obligations
  • Resolve disputes and enforce our agreements

Waivers are retained for a minimum of one year in accordance with our operational requirements.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is fully secure. We cannot guarantee the absolute security of information transmitted over the internet or stored on our systems.

10. Third-Party Websites

Our Site may link to third-party sites, including our waiver system at kartopiala.aluvii.com. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Do Not Track Signals

Some browsers offer a “Do Not Track” signal. Because there is no industry standard for these signals, we do not currently respond to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last Updated” date. Material changes will be communicated where required by law.

13. Contact Us

Questions or requests regarding this Privacy Policy can be sent to:

Kartopia, 14928 Oxnard St. Van Nuys, CA 91411
Email: info@kartopiala.com
Phone: 818-745-7575